CCC
How do you connect brick-and-mortar shops to omnichannel?
Challenge
Online access to products
Equipping brick-and-mortar shops with digital e-kiosks giving users access to the company’s online offer. Providing customers with a new shopping experience in the brick-and-mortar shop. Developing sales parallelly in online and offline channels.
Solution
In-store assistant
We implemented an in-store assistant (ISA) - a brand new medium for customer service and sales in the brick-and-mortar shop. With the ISA, digitising communication and processes in the physical sales space allows us to build unique experiences and automate the purchasing process while freeing employees from some of the tasks.
previous project 